Shipping & Returns
SHIPPING & RETURNS
SHIPPING
We ship to Sweden and Europe. If there is no shipping option available for your destination, please email us at info@pillou.se and we will do our best to help you.
All prices and taxes assessed during checkout are exclusive of import duties and customs fees. Please be aware of the applicable import duties, restrictions, or required permits for your country as you will be responsible for these at the time of delivery. VAT is included in all prices.
Once you receive an order confirmation, your order will be processed and shipped within 2-3 business days (weekends and Swedish holidays excluded).
We ship most orders via Post Nord in which case your order will be delivered to your nearest Post Nord pick-up point. If you do not collect your package within 14 days, it will be returned to us and you will be responsible for all return delivery costs and fees.
Standard Shipping - Sweden= 2-3 business days
Standard Shipping - Europe = 3-5 business days
RETURNS
All returns must be made within 14 days of delivery. We only accept returns on unused products.
To initiate a return, please email info@pillou.se, we will provide a prepaid shipping label once your return has been approved. The cost of return shipping will be deducted from your refund amount. Please note that you will also be liable for any import duty, quotas, permits, product restrictions and other local requirements.
FAULTY ITEMS & DAMAGES
Our products are handmade, some fabric is pre-used and also using organic materials therefore they are of a delicate nature and may vary slightly between products. Should there be any damage to the items in your order when it arrives please notify us within 24 hours of delivery at info@pillou.se including photographic notes and we will attempt to replace this as quickly as possible.
UNCLAIMED SHIPMENTS
An unclaimed shipment fee or failed delivery attempt will be charged.
In cases where parcels are returned to Pillou by the shipping company due to the originator/recipient 1) not redeeming packages from the delivery point; 2) not available on the specified phone number for notification; 3) refused to accept the delivery; or 4) given incorrect name, address or contact details Pillou will charge the customer a fee.
REFUNDS
Once your items have been received and inspected, you will receive an email notification regarding the status of your refund.
Once approved, your refund will be processed, and a credit applied to your original method of payment. Please note it may take 3-7 business days for the credit to appear on your statement.
Have more questions about shipping and returns? Pls. email us at info@pillou.se
